The COVID-19 virus, which struck the world at the end of 2019, is a rare occurrence that affected the office market the past few months. Countries, economies, and populations had to shut down. Our offices were deserted, bars and restaurants closed and streets left abandoned as people retreated indoors, to ride out the lockdown period.

While the health crisis has highlighted the resilience of many existing systems (logistics, working from home, technology, local shops, communication, etc.), it has also highlighted some areas that simply do not work and which we must consider avenues for improvement in the future.

While online retail has played its hand well during this crisis, will it be able to cement its long-term position as the first choice for consumers in times of crisis?